Data Protection Law Change on 25th May 2018
This privacy policy has been written in line with the new General Data Protection Regulation that comes into effect on 25th May 2018. For the purposes of GDPR and the Data Protection Act 1998 the Data controller in relation to the information you supply is Training Courses 4 U Ltd. The registered office is Cradley Enterprise Centre, Maypole Fields, Halesowen, B63 2QB
The policy is broken down into the following sections:
Why do we have a privacy policy?
What is covered in the privacy policy?
What is not covered in the privacy policy?
Updates to our privacy policy.
What personal information is collected?
How is the personal information used?
How is the information shared or disclosed?
How is the information kept safe?
How long do we keep your personal information?
How to get a copy of your personal information.
How to let us know if your personal information is wrong.
How to object to the use of your personal information.
How to withdraw your consent.
How to complain.
Mailing List.
Why do we have a privacy policy?
We want you to feel comfortable with the privacy of your personal information. This policy is provided to inform you on how we use and protect the information that you provide to us through email, telephone conversations or face to face and any other mean we interact with you. As a data controller of your personal information, Training Courses 4 U Ltd is committed to protecting and respecting your personal information. We promise not to sell your data and to give you ways to manage and review your contact preferences at any time.
What is covered in this privacy policy?
This privacy policy covers the collection and use of personal information and lets you know what happens to any personal information that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal information.
What is not covered in this privacy policy?
Our privacy policy does not apply to the practices of companies that Training Courses 4 U Ltd does not own or control or to people that Training Courses 4 U Ltd does not employ or manage. We do not accept any liability or responsibility in terms of the privacy and security of third party organisations.
Updates to our privacy policy.
Training Courses 4 U Ltd may amend this privacy policy from time to time to reflect changes in the law or our privacy practices. If we make any substantial changes in the way we use your personal information we will notify you by email, telephone, in person or via visiting one of our websites.
What personal information is collected?
Training Courses 4 U Ltd is unable to provide you with our products and services if you do not provide certain information to us, therefore we collect the following information from you when you request a quotation and later become one of our customers: name, address, email, phone numbers (landline and mobile). Or when you provide us with a credit account and become one of our suppliers: name, address, email, telephone numbers (landline and mobile), and bank details.
How is the personal information used?
Training Courses 4 U Ltd uses your personal information to fulfil your requests for products and services, to pay invoices you have provided us with, and to maintain your details. This will be to achieve a smooth working relationship between us.
How is the information shared or disclosed?
Training Courses 4 U Ltd will not sell or rent your personal information to anyone. However, we will send your personal information to specific third parties in order to fulfil our obligations to you. For example, if we need to send your details to a recognised training body who provide certification.
How is the information kept safe?
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You are responsible for your contact information to us and you should notify us immediately of any unauthorised use of your emails, for example.
How long do we keep your personal information?
We will keep your personal information for as long as we have reasonable business needs, which include managing our on-going relationship with you. Thereafter we will keep your personal information in line with legal and regulatory requirements or guidance.
How to get a copy of your personal information.
You have the right to receive a copy of the personal information we hold about you at any time. Please contact us in writing at Training Courses 4 U Ltd, Cradley Enterprise Centre, Maypole Fields, Halesowen, B63 2QB or by email to info@trainingcourses4u.co.uk.
How to let us know if your personal information is incorrect.
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this and we will take reasonable steps to check its accuracy and correct it.
How to object to the use of your personal information.
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’, and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
How to withdraw your consent.
You can update your contact preferences at any time by contacting us (office@pbtrainingservices.co.uk). If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to complain.
Please let us know if you are unhappy with how we have used your personal information. You can contact us via our website, email (info@trainingcourses4u.co.uk), telephone or in writing. You also have the right to complain to the Information Commissioner’s Office. You can find out on their website how to report a concern.
Mailing List
From time to time Training Courses 4 U Ltd will inform you of offers, services and promotions. Training Courses 4 U Ltd does not sell or provide third parties with any data relating to and including marketing lists.
Training Courses 4 U Ltd use a third-party provider, ActiveCampaign, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see their privacy notice. You can unsubscribe by clicking the unsubscribe link at the bottom of any e-newsletter.
Phone Calls
All phone calls are recorded for monitoring and training purposes.
All of our on-line transactions will be made through Stripe or through PayPal.
All details of their terms and conditions and privacy policies can be seen on their websites here https://www.stripe.com/gb and here http://www.paypal.co.uk/
The Company do not store any of your financial details.
We are a UK based website and take reasonable care to comply with the requirements of the Data Protection Act 2018 with regard to personal information that you supply to this site.
We use a security system that protects your information from unauthorised use, however, data transmissions over the internet cannot be guaranteed 100% secure, therefore, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Cookies
The cookies policy of Training Courses 4 U Ltd (hereafter called the Company) are contained herein.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by this website directly.
Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service athttp://www.google.com/intl/en_uk/analytics/privacyoverview.html
WordPress: Our website also runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Shopping Cart
We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
Liability
All sales made through this website are made by Training Courses 4 U Ltd. Any payments made through this site StripePay and Paypal are made payable to Training Courses 4 U Ltd.
The Company are liable for all training courses and payments received.